Payment Policy

Bookings and Cancellations: All bookings and cancellation to be made in writing by email or post.


Payment: Full payment should be made 7 days prior to start date of course. Payment can be made by cheque, cash or BACS.


Transfers and Cancellations: In the event a candidate is transferred to another course or cancelled altogether, an admin fee of 25% of the full course fee will be incurred, unless the course start date is within 10 working days in which case the full course fee will apply.


Force Majeur: Vivo First Aid cannot be held responsible for any incident or occurrence outside its control that affects the provision of any given course date, course forecast, course content or course timing, and/or including cancellation, amendment or re-scheduling. Where a course content or course timing has to be amended/cancelled/re-scheduled for whatever reason, Vivo First Aid will make every reasonable effort to make alternative arrangements.


Failure to Show: Any delegate failing to attend a course will still reflect a bona-fide booking, the fee of which will be subject to our standard terms and conditions.


Course Bookings/Reservations: All bookings/reservations are subject to the above standard terms and conditions.




Monday -  Friday 

8:00 am - 10:00 pm

+44 (0)778 6553257


9:00 am - 7:00 pm

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